Increasing employee loyalty and well-being: How Moodtalk has a measurable impact at CSS
Erfahre hier, wie Moodtalk bei der CSS Versicherung über 2 Jahre hinweg die Mitarbeiterbindung, das Wohlbefinden und die Effizienz in der Zusammenarbeit, entlang der ganzen Organisation, verbessert hat. Lerne aus praktischer Sicht, wie die CSS, als Pionier*in im Bereich der Krankenversicherung mit starkem Fokus auf Mitarbeiterzufriedenheit und Innovation, Moodtalk praktisch einsetzt.
The introduction of Moodtalk at CSS has led to tangible results: The mood in the teams has improved by an average of 20%. Unexpected fluctuations and absences could be addressed directly through an early response, which contributes to a stable and resilient working environment. In addition, CSS teams have collectively saved around 30 minutes per month per employee through systematic team sharing, and this measurable success has prompted CSS to extend the use of Moodtalk across the entire company, underlining the promotion of an engaged, collaborative and efficient working environment.
CSS Insurance: Pioneering work and employee wellbeing in Insurance
The introduction of Moodtalk at CSS has led to tangible results: The mood in the teams has improved by an average of 20%. Unexpected fluctuations and absences could be addressed directly through an early response, which contributes to a stable and resilient working environment. In addition, CSS teams have collectively saved around 30 minutes per month per employee through systematic team sharing, and this measurable success has prompted CSS to extend the use of Moodtalk across the organisation, underlining the promotion of an engaged, collaborative and efficient working environment.
"We had a lot of questions about collaboration, about the necessary channels, about the opportunities for exchange, but also about how the team members felt during this whole process, about their concerns, reservations and fears, but also about their enthusiasm, their ideas and the opportunities they saw."
— Anne Bode, Head of vivit
The initial situation: employee issues often came up late and could not always be addressed in time, which had a negative impact on health and well-being
In the past, CSS has already taken proactive steps to improve employee wellbeing and strengthen staff retention. While CSS traditionally relied on annual surveys to obtain employee feedback, it recognised the need for an approach that would allow it to act even faster, as it found that employees felt that their concerns were not immediately addressed in the annual surveys or only became apparent very late in the process. There was also a lack of an early warning tool to enable a proactive response at any time during the year. This also increased the effort required for effective organisational initiatives, as although a database existed, it was not systematically and continuously maintained.
In addition, certain CSS teams were under increased pressure, highlighting the importance of optimising their resources and fostering a culture of wellbeing. CSS's proactive approach aimed to address these issues by utilising Moodtalk as a solution to promote an engaging, supportive and retention-focused work environment.
"We started with Moodtalk because we were facing a major change process with the establishment of the new Health Management department"
— Anne Bode, Head of vivit
The solution: Moodtalk serves as an early warning system and forms the basis for organizational initiatives that directly strengthen internal and cross-team collaboration and promote well-being
Moodtalk provided CSS with a structured framework that created space for early discussions on collaboration and wellbeing issues. This systematic approach served as a preventative measure and acted as an early warning system for the organisation. It enabled CSS to identify potential problems at an early stage so that organisational initiatives could be more targeted and effective.
Moodtalk also empowered the CSS teams, who were under a lot of pressure, by giving them a platform to voice their concerns early and address them proactively. This "help for self-help" approach facilitated early discussions and solutions, which in turn not only saved time but also increased the efficiency of the entire team.
Moodtalk also promoted cross-team collaboration and thus a more harmonious and supportive working environment. It was crucial for CSS that the entire process was "measured" so that feedback could be tracked and evaluated within the departments and by Organisational Development. This ensured continuous improvement and the ability to fine-tune the approach over time. These many facets of Moodtalk made it an attractive and holistic solution for CSS to improve wellbeing and collaboration across the organisation.
Moodtalk was also able to act as a catalyst to create an environment of openness and transparency. This ability was seen as a key benefit of Moodtalk to enable genuine and constructive dialogue between team members. The clear structure of the platform and real-time access to data was a clear advantage over other comparable tools and provided the team with timely insights and a comprehensive overview of new challenges. This allowed the team to respond quickly to evolving issues and encourage a proactive approach to problem solving and decision making.
"I think that's what's unique about Moodtalk. It's not just about doing a survey and then waiting for the results, but the employees are obliged to engage with the results and find solutions themselves. This takes a lot of pressure off and creates motivation because they feel involved and can participate."
— Anne Bode, Head of vivit
Effects: Improved team morale, less absenteeism and more efficiency throughout the organisation
Since the introduction of Moodtalk at CSS, the impact has been positive in both quantitative and qualitative terms.
Tangible organisational advantages
Thanks to the Moodtalk early warning system, organisational issues and potential hurdles were identified 9 months earlier, allowing the teams to act proactively rather than reactively.
Dealing with team-specific topics
Anne, as a project manager and team leader herself, shared an example of a change in leadership. She described how Moodtalk helped the new manager to recognise the needs of her team and make timely changes to effectively address their concerns.
Improved team atmosphere
The average mood in the teams has improved by 20%, while fluctuations and absences have been tackled at an early stage, which has contributed to a more stable working environment.
Time-saving benefits:
The time savings are also considerable: each team member saves around 30 minutes per month thanks to the improved coordination and communication.
Moodtalk's flexibility has also played an important role, as the solution benefits teams in a variety of roles, from high workload, high pressure teams to agile groups and head office teams. The resounding success of Moodtalk, which was initially introduced as a pilot project in selected teams, prompted CSS to extend the roll-out to the entire organisation. This expansion reflects the lasting positive impact Moodtalk has had on fostering an engaged, collaborative and efficient working environment at CSS.
Anne spoke to Loris Niederberger, Managing Director of Moodtalk, about her team's journey to greater engagement with support from Moodtalk:
"What Moodtalk really offered beyond the numbers was a culture of openness. It gave us a structure and real-time data, which was a significant advantage over other platforms. The real success was that we not only recognised problems but also involved team members in the solution. We were able to understand our mood swings and respond immediately. I firmly believe that Moodtalk can benefit everyone."
— Anne Bode, Head of vivit
Moodtalk's flexibility has also played an important role, as the solution benefits teams in a variety of roles, from high workload, high pressure teams to agile groups and head office teams. The resounding success of Moodtalk, which was initially introduced as a pilot project in selected teams, prompted CSS to extend the roll-out to the entire organisation. This expansion reflects the lasting positive impact Moodtalk has had on fostering an engaged, collaborative and efficient working environment at CSS.
